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“Good judgment comes from experience, and experience comes from bad judgment.” ― Rita Mae Brown

Merriam Webster’s dictionary defines professional (adj.) as, “relating to a job that requires special education, training, or skill; done or given by a person who works in a particular profession;  characterized by or conforming to the technical or ethical standards of a profession; exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.”

Business Optimisation:

Business culture and organisational philosophy are the ultimate keys to organisational productivity and success. It will either enable or disable everything else you do. If the culture of an organisation was wrong, the impact of even the best business growth techniques would be severely crippled. Several organisations only pay lip service to these factors and as a result, they constantly struggle to make real progress. Developing the best organisational culture is the key to the success of any organisation and culture of the organisation and service orientation is critical too.

 

Business Optimisation and Professional Judgement

In business, judgement plays a very critical role.  Judgement is, “an opinion or decision that is based on careful thought; the act or process of forming an opinion or making a decision after careful thought; the act of judging something or someone; the ability to make good decisions about what should be done.” (source: Webster’s Dictionary).

In all business processes and decisions, professionals are repeatedly using their judgment based on a careful thought process based evidence, experience, knowledge and skills in order to form opinions and make effective and ethical decisions about what should be done to deliver a product or service to the customers in order to differentiate from the competition and add value to the produce or service.

From the above definition, we can identify four building blocks for professional judgement.  The first one is knowledge, the second one professional obligation (ethical behaviour) and the third one is stakeholders input (internal and external) and finally and undisputedly the expertise of the business handled.

In summary …… Exercising professional judgment means being accountable for good or adverse business outcomes. Be prepared to provide an evidence-based rationale to support professional decision-making in your workplace. Professional judgment means being diligent in maintaining appropriate professional boundaries: be adept at avoiding conflicts of interest and boundary crossings. Always make decisions that put the customer first.

“Can you look without the voice in your head commenting, drawing conclusions, comparing, or trying to figure something out?”Eckhart Tolle, A New Earth: Awakening to Your Life’s

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Today’s customer-driven markets environment is becoming increasingly complex, unpredictable and uncertain for companies that operate in highly globalised markets. The grown pressure to create competitive advantages is driving shorter product life cycles combined with faster technological leaps. This situation results in the effect that a continuously growing number of entities faces an ambivalent challenge of trying to cut costs further while being more responsive and flexible towards changing customer requirements. A survey executed by McKinsey in 2011 (The challenges ahead for supply chains) revealed the biggest challenges nowadays that companies in cyclic industries have to cope with are uncertainty and market demand volatility.

A static supply chain fails to flex as customer needs change and will be known as the “one-size-fits-all” approach of the organisation and the supply chain remains insensitive to customer ever-changing needs and demands.

Flexibility

“The measure of intelligence is the ability to change.” ― Albert Einstein

According to SCOR (supply chain operations reference) supply chain flexibility is divided into two segments. The first segment deals with Customer-facing metrics and the second segment deals with Internal-facing metrics. The success of flexibility is to satisfy both metrics within any organisation that intends to be flexible. Let us test this with an example.

Supplier One – Carries red, blue, black and white cars of the same model in order to meet the customer needs instantaneously. Based on customer-facing supply chain metrics, supplier one scores high marks because they are flexible and meet customer needs. Whereas by carrying all above-mentioned colours, the supplier inventory carrying costs are high and scores low marks when assessed based on internal facing metrics.

Supplier Two – Carries one popular colour per model in the showroom. And based on customer’s requirements sources different colour car from the dealership network across the country with an assured delivery date. Customers are willing to wait in case of capital investments. This supplier will score high both on customer-facing metrics and internal facing metrics.

The global and dynamic markets demand better quality, more product variances and extended services including higher reliability and faster deliveries. Each of those requirements can be a crucial differentiator that decide whether a company sustains on the market or not. Besides that, customized products with short lead times characterize the current situation in various industries. Flexibility is not all about customer-centric objectives and ending up with financial losses. It is all about being flexible to meet customer needs by able influencing customer requirements.

Collaboration and flexibility

Collaboration increases flexibility and makes it easier for organisations to meet customer needs. The stakeholders (both internal and external) within the supply chain start embracing change rather than fearing it and learn to turn a potentially challenging situation into an opportunity. In fact, this type of teamwork and collaboration are the very foundations of agile work methodologies, which allow teams to be more flexible and thus, responsive.

Change Drivers

In any flexible supply chain change is the way of life. The drivers will be there in every organisation exerting force for a change that’s not recognised within the organisation. Some companies will be slow in recognising the drivers that initiates flexibility and collaboration through the change process and that ultimately leads to customer satisfaction. But the need for coming to grips with change is inevitable. Flexibility with a collaborative approach and willingness to change is the ultimate mantra for business success.


Source:Alamy stock photo

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