We hear this phrase “Change Management” as frequently as “Excuse me”, one has to be really excused because change management has become a fad, far from reality. Change Management is a process and a journey towards desired future state from current ineffective state. This could involve mostly people, but other elements that go through a change and they could include Business Processes, Technology, Business Activities etc.

When leaders or managers are planning to manage change, there are five key principles that need to be kept in mind:
Principle1- Different People React Differently To Change
Principle2- Everyone Has Fundamental Needs That Have To Be Met
Principle3- Change Often Involves A Loss, And People Go Through The “Loss Curve“
Principle4- Expectations Need To Be Managed Realistically
Principle5- Fears Have To Be Dealt With

Miracles do not happen, we the people and transformational leaders make it happen. Change management should be as simple as changing your attire. However, it is complicated because it deals with human behaviour and the change draws people out of their comfort zone and creates anxiety stemming out of fear of failure.

In my opinion, change management is not a business process but mindset management process. As soon as people feel comfortable with what is called as change will embrace it without any mental blocks.

It is not as simple as said and done. What it takes it to make it simple and easy to achieve? Few interesting dynamics pop-ups in my mind and they are emotional intelligence, listening skills, communication skills, ability to walk the talk. One could question that listening is part of communication skills. Technically no, practically yes. The technical definition of communication is “the imparting or exchanging of information by speaking, writing, or using some other medium”. As you can notice, listening is not part of communication. When you are unable to listen to other’s perspective, how can you exchange information effectively? Listen and Silent are spelt with same letters. Think about it. Practically, listening is part of communication because when the exchange of information is considered as an interactive process, one cannot exchange information effectively unless one understands other party’s thought process. See what happened to the patient (below graphic) on the operation table.

“We have two ears and one mouth, so we should listen more than we say.” Zeno of Citium

The idiom emotional intelligence is becoming more popular recently. But what is it? “the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” If we dissect the definition, the critical words are aware, control, express and handle are the keywords of emotional intelligence. Be aware of the other person’s emotional state, control your emotions, express without hurting other’s emotions, and handle emotional conflict effectively. And finally, show empathy and focus on the issue and not the person.

“As more and more artificial intelligence is entering into the world, more and more emotional intelligence must enter into leadership.” – Amit Ray

In the change management mode, the leaders and the change managers talk a lot to convince people about the change and that is ‘talk the talk’. However, to make the change successful, it is absolutely necessary to ‘Walk the talk’. This means actions speak louder than words. Words are critical as all the people involved in the change process may not have very good comprehending abilities. Hence, it is absolutely necessary to convey the change in as many ways as possible. It could be a good idea to display posters about the change with motivational quotes such as, “Be the change that you wish to see in the world.”; “Everyone thinks of changing the world, but no one thinks of changing himself.”; “The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.”; “Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.”; “He who rejects change is the architect of decay”; “We can do it together”; “We can do it!”.

In this article, I have put the cart in front of the horse. I should have discussed the barriers to the change management before addressing those challenges. I have worked for a CEO who wanted the solution first and the problem next. I have followed his philosophy in articulating about the change management. Now let us look at the barriers.

“The only walls that exist are those you have placed in your mind. And whatever obstacles you conceive, exist only because you have forgotten what you have already achieved.” Suzy Kassem

In my opinion, there are no barriers to change, they are virtual barriers, let us examine them. The first one is “Resistance to Change”. The resistance could be political or mind block arising out of fear of failure. And the direct resistance could be due to fear of unknown and indirect due to political reasons.

Before embarking on the change it is necessary to understand the current state (organisational cultural scan) even before thinking about the change. Some traditional organisations may not be ready for change, they are used to doing things in their own way and style. The culture, processes and systems of large organizations dwarf the complexity of a change management idea/attempt. Please remember that an architect wouldn’t renovate a building without looking at the existing blueprints. The current state of the organisation is the blueprint for the change management process.

Managing changes in any organization can be compared to repairing an aircraft when airborne. Change is always a moving target because as we travel through the change journey, expectations change, business dynamics change and outcomes also could change. Long drawn change process may have many integration points that are potential to fail.

In current globalised economy, business is dynamic and fast paced which initiates change management. External factors such as competition play a vital role. In many cases, external forces drive organizational change. Competition, external threats, technological change, market conditions and economic forces are all common drivers of change. Organizations may expedite a change in response to external threats.

Change is not compulsory and at the same time one cannot exist and grow without change. Change is inevitable.

“After all, if you do not resist the apparently inevitable, you will never know how inevitable the inevitable was.” – Terry Eagleton


The decision of implementing an integrated all-in-one ERP package is not always an easy one. Some companies have decided to invest in an all-in-one ERP package, as Colgate-Palmolive did with SAP R/3. For some other organizations committed to SCM, an ERP integrated package may not provide the best solution for a function of the business they believe is crucial. The organisational excellence exists within three critical elements, People, Processes and Technology.  If we summarise it, the bottom line is the people who make it happen.  People who create or customise processes aligning with organisational goals, Technology may come with some bells and whistles but the critical aspect is the people who make the difference and make the technology work in alignment with the processes that were customised to organisational goals.

Sadly, in search of competitive advantage organisations search for the best-of-breed SCM or demand-forecasting software. Let us be clear the best of breed ERP cannot address your organisational functional needs in total. For example, BOEING, uses demand-forecasting software by i2 Technologies, ERP by Baan and product data management by Structural Dynamics Research while developing EDI links and Internet applications to be used by its suppliers and customers (Source: Stein and Sweat).

Did your Company address the ERP implementation roadblocks?

The implementation of ERP systems across the supply chain is a complex and time-consuming process. The biggest challenge for progressing as per plan in ERP implementation is the Change Management. Apart from change management various technological and organizational issues must be managed to mitigate the risk of failure. As mentioned earlier, for the successful implementation of ERP packages under SCM practices, the required organizational change, through corporate cultural transformation, is crucial.

Change Management: Change management is a collective term for all approaches to preparing and supporting individuals, teams, and organizations in making the organizational change. Source: Wikipedia.

Change Management made simple! 

Click the link to watch the Video

Trust between partners – Willingness for information sharing: In many organisations information is stored in individual brains instead of a repository. This makes implementing ERP very difficult. The answer is to prepare the SOP (standard operating procedure) and this will all to understand how the business process flows through the organisation seamlessly. It has been pointed out, that for any form of business structure that is built on partnership, the application of economic chain costing, and therefore business optimization, requires information sharing not only inside a company but between the companies that formulate the partnership. (Source: Drucker).

Team-work – Communication skills: “Talent wins games, but teamwork and intelligence wins championships.” Team-work is a critical element in the implementation of any ERP system. The key to the success is cross-functional teams working towards the common goal. The silo approach will deliver disastrous results, simply because the information has to flow through various functions of the organisation and supply chain management is the heart of information that collects and distributes throughout the organisation.

Transformational leadership: Every manager is not a leader and every leader may not be the manager. What we need is Transformational Leaders – “A little thing is a little thing but faithfulness in a little thing is a great thing”.  Thought leaders never ignore any little thing, everything in the process of implementing ERP is critical and the leaders have to be hands-on in handling and implementing the ERP.  If they take an off-line approach, the outcome could be devastating. Someone rightly pointed out that, “Intellectuals solve the problem, genius prevents it!”, the transformational leaders should be genius.  A transformational leadership, committed to the continuous effort needed for the successful implementation of ERP systems, must resolve conflicts and properly manage resistance not only to new technology but also to new work relationships. A true transformational leader may have to follow the people first to make them follow the leader. Coordination of individual needs and goals must be planned carefully first, then it is easier to coordinate individual technical skills required for successful ERP implementation.


In summary, ERP is the unavoidable monster who can turn your business into a seamless organisation connected with the suppliers and clients and all cross-functional stakeholders.  The road to success is hard and people will resist, as the organisation crosses the point of no return, the leaders in every sphere of the organisation have to take the accountability to make sure that they reach the goal and successful.


The agile supply chain essentially refers to the use of responsiveness to the customer demand, competence to meet the market requirements, flexibility to change to the market dynamics and speed to manage the day-to-day operation of an end to end supply chain. Unlike the lean supply chain, the agile supply chain uses real-time data and up-to-date information, as reported by Martin Christopher in Industrial Marketing Magazine, to optimize operations and data in real-time against demand forecasts. the productivity of the given entity.

The agility of the supply chain delivers balanced outcome by balancing service and cost in the form of optimising inventory. In simple, supply chain objective is to deliver what customer wants in a cost-effective manner. Today technology dominates how supply chains are executed and they play a vital role and makes things faster and more cost-effective, but it’s not perfect. It requires you to be as flexible as you can be. The below graphic explains how agility of the organisation offers higher service levels with lower inventory carrying.

McKinsey & Company identified areas where agile supply chains perform more effectively, thus resulting in supply chain excellence. The factors that influence any supply chain is the technology, process and people, and the below chart reveals the top qualities of agile companies excellence.

“In a report by McKinsey & Company, up to 94 percent of companies that had implemented supply chain practices with other solutions, are able to deliver DIFOT effectively, without keeping inventory in excess of 85 days. Similarly, companies that did not implement agile practices often had inventory levels remain in the warehouse for more than 108 eight days, and only 87 percent of deliveries were on-time. This does not even consider how many deliveries may not have been fulfilled, such as delays in shipping processes, customization, or errors in order picking processes.”

Agility in the supply chain is rapidly changing how supply chain entities work, but providers of supply chain management and management solutions need to understand how agile and lean concepts work together to produce more efficient demand-oriented supply chain. There is a myth that lean and agile supply chains are different, the truth is that understanding of agility in the supply chain must address how lean concepts are applied to the make supply chain agile. Failure to incorporate both agility and lean concepts can result in serious delays for a given supply chain entity. However, every factor in the agile supply chain can have a serious impact on the future trends of this series of positions.

Some companies indeed have change and improvement, they believe everything is fine for so many changes, why should we change?

Jigsaw Pieces Being Joined Showing Teamwork And Assembling

Inventory management is not always the supply chain manager or inventory manager’s job.  As an organisation, all of us own the function of inventory management in one way or the other. It would be a foolish idea to isolate the discussion and decision making to the supply chain function whereas it is a collective responsibility.

Take the best advantage of one of the main assets of your business means bringing together all the stakeholders from manufacturing, planning and NPI and R&D team to the corner office, and to concentrate on something other than what is in your warehouse.

Re-assess your management practices of inventory can help you to overcome the increase in the cost of the supply chain, the increasing demand and the increasing complexity of global operations. It can also help to increase profits and reduce the risks. The management of the inventory with success returns to a delicate balance between customer service and cost of carrying inventory. You need to have enough of a product to meet the requirements of customers, but not as long as it is at-risk of becoming obsolete or destructs your competitiveness in the marketplace with high carrying cost. As David Thomas, Director of the planning of the global capacity of the Ford Motor Company, the inventory is said “… the money death.”

The primary objective as inventory manager is to find a compromise between the conflicting priorities – and almost as important, those of your colleagues. Inventory management and control is an incremental value-add activity which is driven by all the stakeholders collaboratively in planning, monitoring and reacting and responding to the changes that are required to the inventory management plans.

The inventory manager acts as an air traffic controller, and effectively lead the collaboration with their peers in a way that leads to the optimization of the results of the inventory. And just as an air traffic controller, you do not always have control over the key functions – such as weather conditions, the speed of the air or even how many flights airlines arrive and leave.

When it comes to the management of the Inventory, the essential functions, such as the configuration of levels of safety stock (dynamic or static), in determining the policies and find ways to reduce obsolete material and reduce the cycle time of the inventory lead time will not always be in your control. As well before you define your goals and the policies of the inventory, it is preferable to ensure that you have a collaborative and conclusive discussion with all the key stakeholders in the inventory game.

Here is a handy cheat sheet which one must make use in order to initiate the Inventory conversation.

Executive Team: Sales Manager, NPI Manager, Production Manager, R&D, Economist, Engineering Manager and Supply Chain Manager who will also act as Demand Manager.

Inventory Planner defines ordering policies and minimizes the costs associated with the cost of carrying inventory.

Material planner manages procurement of all required material.

Master Scheduler: based on demand plan, plans to manufacture finished goods and balances between availability of components and production scheduling.

Demand planner: represents customer expectations internally that impact network complexity

Capacity planner determines the production requirements needed to meet demand and also works on established capacity, current capacity and stretch capacity and assists the master scheduler.

Distribution planner ensures the availability of stock for the distribution network with unforeseen limitations of distribution and obstructions.

Customer service representative: acts as a bridge between the organisation and the customer by constantly communicating the product availability date to the customers who will be blind folded otherwise.


Cartoon Source: American Bar Association


Time For Leadership Message Meaning Management And Achievement

“Words outlive people, institutions, civilizations. Words spur images, associations, memories, inspirations and synapse pulsations. Words send off physical resonations of thought into the nethersphere. Words hurt, soothe, inspire, demean, demand, incite, pacify, teach, romance, pervert, unite, divide. Words are powerful.  Here are some powerful words and thoughts from great leaders who inspired us and continue to inspire us to make our work and life purposeful.”

Inspirational Quotes


Five factors of supply chain influence the supply chain of any organisation.  They are sourcing, transportation, storage, inventory costs, and product differentiation as explained in the below graphic.


I will briefly introduce five elements of commodity-related factors that could influence your supply chain.  Integrated planning includes demand planning, material requirement planning and distribution requirement planning. The business success largely depends upon the integrated planning. Demand management is a structured process of tracking enterprise product demand enabling the procurement process to plan and source material for future.  According to a survey, the average forecasting error rates are Chemical, Consumer Goods and FMCG – 39%; Electronics – 29%; Manufacturing – Industrial 39%; Retail – 13%; Biotechnology – 34%; Aerospace – 28%; Transportation – 18% and            Construction – 28%.

In the age when competition between manufacturing companies has become global, making business operations as efficient as possible is the key to economic advantage. Unlike manufacturing companies few decade ago, nowadays manufacturers compete not only with other local businesses but also with other operations across the globe, both big and small. The core objective of MRP is to manage the seamless flow of material (components) into a manufacturing facility to meet the scheduled production orders and at the same time to ensure optimal inventory carrying.

How MRP works?


Source: MRPEasy

The next in the integrated planning is Distribution resources planning.  What is DRP? – “Distribution requirements planning (DRP) is a systematic process to make the delivery of goods more efficient by determining which goods, in what quantities, and at what location are required to meet anticipated demand. The goal is to minimise shortages and reduce the costs of ordering, transporting, and holding goods.”  The benefits of DRP include:

  1. Coordinated shipments to save costs.
  2. Optimise inventory level.
  3. Optimise Storage requirement.
  4. Last but not least is the satisfied customer.

Sourcing – Sourcing is a very big aspect of the commodity.  You can source it locally, one can source it from the low-cost country and some even source it from low-cost product manufacturing country.  There is a subtle difference between these two, the low-cost country many not be cost effective for some components or finished products, whereas some European countries are proving to be low-cost product manufacturing countries.  For example, steel is cheaper to purchase from Europe. The likes of ArcelorMittal, ThyssenKrupp and Tata Steel are expected to see those profits grow as with sources suggesting annual contracts for 2017 were set at levels 70% higher than for 2016. According to one estimate 15-30% production cost reduction Textile products, houseware and kitchenware 15-20%, injection moulded plastics 12-20% and in electronics 15-20% if the production is outsourced to a low-cost country.

The third element that could influence the supply chain as a commodity is Transportation.  It is needless to add that a fully functional and effective supply chain requires visibility between stakeholders but 82% believe that connectedness and visibility need to be improved and 12% believe there is no visibility according to BPI report. The same report also identified three major challenges the first one is poor coordination between partners (57%) and too little transparency and visibility (50%) and inefficiencies within the supply chain (37%). Transportation could be explained as a “blind spot”, we get no visibility of the product movement whether inbound or outbound, it is common for both components and finished goods.

Inventory – The majority of the working capital is deployed on inventory apart from capital assets.  Optimal inventory carrying is the need of the hour to balance service vs. cost.  Working capital signifies company’s operating liquidity. On an average depending upon interest charges, the inventory carrying cost is minimum at 24% per annum.  This is not visible in the P&L and hidden under finance costs, warehouse rental, insurance, obsolescence, workforce and many more overheads.

Product Differentiation – The objective is to create loyal brand equity such as Apple products and avoiding price comparison with the competitor’s products and value addition to the customer with a better feature of the product.  Further, customisation also could be considered as product differentiation.  It all looks good as far the customer is concerned.  Just step into a supply chain manager’s shoes and think how difficult to manage the supply chain with so much of variation and modular production systems.  The life cycle of the products is becoming shorter due to product proliferation and unrelenting competition.  In response, companies are restructuring the traditional manufacturing process and migrating towards concurrent engineering methods.

“Concurrent engineering, also known as simultaneous engineering, is a method of designing and developing products, in which the different stages run simultaneously, rather than consecutively. It decreases product development time and also the time to market, leading to improved productivity and reduced costs.”

All these business requirements put stress on supply chain right from planning to sourcing and manufacturing.  This implies the complexities of today’s supply chain.


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